Privacy Policy

About this Privacy Policy

Spinogambino Casino respects the privacy of players and aims to handle personal information responsibly. This policy provides general information about the types of information an online casino site may process, the reasons for doing so, how information may be shared, and the choices available to players. It applies to information collected through the website, account services, customer support interactions and related online activities.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information handled will depend on how you use the site, which services you access and the choices you make. Some information is needed to provide account and gambling services, while other information helps improve security, website performance and communication.

By using the website, you should read this policy together with any other notices shown when information is collected. Where consent is required, you may be asked to provide it before a particular type of processing takes place. You may also have rights to object to, limit or withdraw consent for some uses of your information, subject to applicable requirements and reasonable verification.

Information we may handle and why

An online casino site may handle several categories of information. The amount and type of information collected can vary depending on whether you browse as a visitor, register an account, make a deposit, request a withdrawal, contact support or participate in account and promotional activities.

Account and contact details

This may include your name, date of birth, residential details, contact details, username, account preferences and information you provide when registering or updating an account. These details may be used to create and administer your account, confirm that account information is accurate, respond to enquiries, provide service messages and support the operation of the website.

Identity and verification information

To help maintain a secure gambling environment, the site may request identity, age, residency or source-of-funds information where appropriate. This can include verification documents and information needed for account checks. Such information may be used to meet legal and operational requirements, prevent unauthorised access, detect fraud, reduce financial crime risks and support responsible account management.

Payment and transaction records

The site may handle records about deposits, withdrawals, bets, gaming activity, account balances, payment methods and related transactions. Payment services may process payment details directly, while the casino may receive confirmation, reference, status and transaction information. These records help process transactions, investigate disputes, maintain accurate account records, prevent misuse and meet applicable legal and financial obligations.

Device, usage and cookie data

When you use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages visited, approximate location derived from technical data, access times and interaction information. This may be used to keep the site functioning, identify errors, improve usability, protect accounts and understand general website performance.

Support and communications

If you contact support, the site may retain your messages, account references, identity-check information and the details needed to resolve your enquiry. Communications may be reviewed for training, quality, security, dispute handling and record-keeping purposes. Marketing communications may be sent only where permitted and may include information about services or account-related opportunities.

Cookies, use and sharing of information

Cookies are small files or similar technologies stored on, or read from, your device when you visit a website. They can help remember preferences, keep account sessions working, support security, measure website use and improve relevant content. Some cookies are necessary for core website functions, while others may be used for analytics or optional features.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect sign-in, account functions, navigation or other parts of the website. Your browser may also allow you to delete existing cookies and notify you when new cookies are being used. Cookie choices may not remove information already collected for legitimate operational, security or legal purposes.

Information may be used to operate and improve the services, verify player accounts, process transactions, provide customer support, communicate important account notices, prevent fraud, investigate suspicious activity, maintain technical security and comply with applicable obligations. Information may also be used to enforce website terms, resolve complaints, protect the rights and safety of players and the site, and produce aggregated or de-identified reports.

Information may be shared where reasonably necessary with service providers that support website hosting, technology, customer support, payment processing, identity verification, fraud prevention, security, analytics or communications. These providers should receive only information relevant to the services they perform and may be required to protect it. Information may also be disclosed when required or permitted by law, for legal proceedings, to prevent harm, or to protect the security and integrity of the services.

Some service providers may process information in another country. Where information is handled across borders, reasonable steps should be taken to protect it and to support appropriate privacy safeguards. No online transmission or storage method can be guaranteed to be completely secure, but security measures may include access controls, monitoring, authentication, encryption or similar protections appropriate to the information and the risks involved.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may be able to ask for access to personal information held about you, request correction of inaccurate or incomplete information, ask for deletion of your information, or object to or restrict particular uses. You may also withdraw consent for marketing communications at any time. Withdrawing consent will not affect processing that is based on another lawful reason or information that must be retained.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@spinogambinocasino.online. Please describe your request clearly and provide enough information for the relevant account or records to be identified. For security, you may be asked to confirm your identity before information is disclosed or changes are made.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: request that inaccurate, outdated or incomplete account information be corrected.
• Deletion: ask for personal information to be removed where there is no continuing reason to keep it.
• Marketing consent: withdraw permission for marketing communications or update your communication preferences.
• Objection or restriction: ask for certain processing to stop or be limited where applicable.

A request may be declined, delayed or limited where permitted by law, where responding would affect another person's privacy, where information is protected by legal privilege, or where the information is needed for security, fraud prevention, dispute handling or another legitimate purpose. If you unsubscribe from marketing, you may still receive essential messages about your account, transactions, security, service changes or other matters that are not promotional.

Retention and account closure

Information is generally kept only for as long as it is needed for the purpose for which it was collected, for account administration, security, dispute resolution or business records. Closing an account does not necessarily result in immediate deletion of all information. Some account, verification, payment and transaction records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply to information handled after it is made available. Players should review this page occasionally for updates. If you have a privacy question or wish to make a data request, contact support@spinogambinocasino.online.